Did you know that almost 85% of adults visit a healthcare professional in any given year? There are 267 visits per 100 people and over 860 million healthcare visits!
Are you in the healthcare industry? It’s competitive! Patients want exceptional engagement, a good experience, and a great health outcome.
Don’t underestimate the importance of the patient experience in healthcare. It’s a driving force behind a patient’s choice to visit your healthcare practice.
Here’s how to improve the patient experience in healthcare.
What Is the Patient Experience in Healthcare?
Patient experience is the patient’s interactions influencing her perception of a healthcare practice. From the receptionist to the doctor, there are many points of influence.
Patient satisfaction surveys are important and they matter. There’s a direct link between Medicare reimbursements and high patient satisfaction scores.
Savvy patients know this. As a provider, the patient experience is more important than ever.
There are several ways of enhancing the patient experience in healthcare.
Offer Valuable Information
It’s time to engage your patients before they need your services. As a healthcare provider, you’re already using cutting-edge technology for diagnostic purposes. It’s time to leverage your existing technology to engage your patients.
Send a monthly email newsletter. Use it to keep your patients up to date on the latest medical news and information. Discuss the best ways for your patients to access care within your practice.
Improving the Patient Experience in Healthcare Case Management
Most healthcare providers treat thousands of patients with minimal manpower. Use technology for a better patient experience when assessing and managing patients.
Rehabilitation case management offers a good example. Case management software streamlines the entire process from assessment to medical record organization. This gives you more time for face-to-face engagement with your patients.
Offer Online Basics
Online basics are crucial for the survival of your healthcare practice. Improving the patient experience in healthcare includes online portals. Portals allow patients to take care of the basics with ease, including:
- Viewing lab results
- Appointment scheduling
- Bill paying
- Communicating with the staff
- Preregistration to make office wait times shorter
Go above and beyond with cloud-based case management software. Also, explore chatbot technologies and artificial intelligence.
Take your cue from other industries such as online banking. A majority of clients do their banking online without the need for lots of bank visits. Healthcare visits don’t all need a face-to-face, hands-on approach.
Telemedicine
If there’s one thing Covid-19 taught us, it’s that meeting in person isn’t always the best option. Patient satisfaction ratings are high when it comes to video visits. Instituting telemedicine is a must for patient satisfaction and meeting patient preferences.
Improving the Patient Experience in Healthcare
If you’re in healthcare, don’t take your patients for granted. Improving the patient experience in healthcare drives patient loyalty. It also strengthens the doctor-patient relationship.
Are you looking for more ways to expand and improve your healthcare business? Find more resources on the blog!