Cloud telephony has been becoming more and more popular over the years, especially during the age of technology, and whilst many of us have been forced to work from home during the coronavirus pandemic.
As with many technological advancements, cloud telephony might be assumed to be just for large businesses who have a lot of liquid capital at their fingerprints. However, this is not necessarily the case, as cloud telephony can be an asset for SMEs too.
What do we mean by SMEs?
SME stands for small and medium-sized enterprises. Recent studies show that SMEs make up 99.9% of the UK business market, which is around 6 million businesses, and 99% of all businesses in the EU.
A business is classed as a medium-sized business if it has under 250 members of staff, small if it is under 50, and micro if under 10. SMEs can also be determined by considering annual turnover or its balance sheet total.
When we talk about cloud telephony, this is a business phone system which is stored on a server in the internet ‘cloud’, as opposed to a traditional PBX which runs through physical phone lines to physical wired in handsets.
As SMEs are smaller than say a national or international franchise, cloud telephony might seem like a waste of time and resources. However, even SMEs can afford to take up advanced cloud telephony, and here is why.
Cost effective
As an SME, saving money wherever possible can be one of your main priorities, especially when you are just starting out. However, you don’t want to sacrifice productivity and efficiency just for an extra few pounds.
Cloud telephony can save you a lot of money in the long run. This is because you only ever pay for what you use, and you don’t need to invest a lot of money to install infrastructure for it to work. In fact, you don’t even need a physical office.
Flexible customer service
Cloud telephony makes it easier for customers to get in contact and engage with your business, as a cloud contact centre combines business communication and customer contact within one easy to use solution.
As these contact centres are operated through the cloud, agents can log in from anywhere, at any time, on any device, allowing for full flexibility and accessibility throughout the working day, and diversity within your work force.
Scalable
As cloud telephony works through other devices such as a smartphone, desktop or laptop, you do not need to go through the trouble of installing a new phone every time you hire someone new.
Instead, cloud telephony is quick and scalable, able to adapt seamlessly alongside your business. Every time your business grows, you can add new users onto the system in an instant.
Increase productivity
Cloud telephony allows your employees to answer the phone any time, from anywhere, meaning that no call ever has to be missed again.
Now that you have seen the benefits of cloud telephony for SMEs, make sure that you become that happy medium by investing in your affordable advanced cloud telephony.