Outsourcing is very common, and is a widely accepted way of work in the world. It entails the transfer of work from one company to another company. For instance, instead of having an in house call center services, most organizations prefer to pass their work to a third party to avoid complications and keep the work process simple. The two prime countries known for outsourced call center services are India and the Philippines. Before few years, India was a preferred destination, but now Philippines is the preferred destination for most organizations.
As per reports, call center employees in the Philippines has grown from 300000 to 350000, making it a leading call center service provider. There are several reasons organizations prefer to outspurce call center services to the Philippines.
Here are the prime factors that make the country the best destination for call center services:
Highly skilled employees
The younger population of the Philippines is growing faster than the retired and older generations. Local universities and colleges produce approximately 500000 qualified younger workers every year. As the literacy rate of the country is 97.5%, therefore workforce is highly educated. It is the prime reason companies are engaged in inbound call center services in the Philippines.
Cost-effectiveness
Another prime reason for the Philippines becoming the BPO capital is labor costs. Labor cost in the Philippines is far less than that in other countries. However, it’s a bit higher than India. But still, most organizations find it a perfect destination because of the cost to skill ratio. The quality of the workforce is much higher than other countries.
High work Ethics
The people of Philippines are known for their work ethics and high values. The high number of philipinos employed overseas is a pointer to their hard-working nature, efficiency, and dependency.
Organizations worldwide know their hard-working culture; therefore, they prefer them for call center services. Staying connected with the customers and resolving their queries is a critical task that must be handled with patience. The workforce in the Philippines understands it’s essential and push themselves to offer high-quality work.
Reduced legal obligations
Employing staff in different countries comes with various legal complications. There are several taxes, formalities, and hidden cost implications are attached with the hiring staff offshore. However, in the case of the Philippines, this is not true.
BPO companies in the Phillipines take good care of their employees. All the laws defined by the Philippines government are labor-friendly, which guarantees them right wages and associated benefits.
Conclusion
All this makes Philippines an excellent destination for call center services. Therefore outsourcing call center services to Philippines is a win-win situation for both.