Earphones and headsets are impossible to live without. Especially in the workplace, they are indispensable. People working at call centers need the best contact center headsets. The ones provided at the workplace aren’t always the best. Some of them are even faulty. But the employer won’t care about defects in the device. They only blame the employee. This is why it is best to carry personal headsets for efficiency.
Important Features in a Good Headset
Not everybody is tech savvy. It does not make sense to keep a tab on the big releases of the year for five years just to pick a good headset. The basics are enough, and here is a list of the necessities.
1] Noise Canceling Feature
There are two ways to get effective noise cancellation from a headset. One is to get a pair of earphones with Active Noise Cancelation (ANC) technology. This works, but the headphones with ANC are expensive.
The other option is to get regular headphones and use them with third-party noise canceling apps. This is the cheapest option, but sometimes it does not make much difference.
Some ANC headsets don’t have an active ANC feature. Therefore, it is crucial to check out reviews before you buy. Most standard e-commerce platforms have this keyword feature. It is possible to dig out reviews that mention the “ANC” or “noise canceling” feature by typing in those keywords.
2] Technology
It is good to invest in headphones that have advanced technology to improve audio quality, connection stability, and microphone amplification. It is also important to check the app integration features. A good pair of headphones should be compatible with all kinds of devices via Bluetooth. A good headset should also be compatible with different apps so that the user can access all the benefits of the device.
3] Comfort
People wear contact center headsets for 10 hours a day. They have to be comfortable. Heavily-padded headsets might seem like a good idea owing to the cushion. But they are heavy and collect bacteria from sweat. Headsets with in-ear earphones are the best. But for earphones, the microphone has to be powerful because the microphone is farther away from the mouth.
4] Durability
Buying cheap headphones does not save money. They get damaged soon or start exhibiting network and sound issues. Getting durable headphones helps the value for money factor. They can fall, they can get rolled under the chair, or they can be used 20 hours a day. Durable headphones will last for years and will be worth the cost.
5] Battery Backup
Contact center headsets are used non-stop. There is no time to charge them in between calls. A big battery backup is essential. Modern headphones come with a fast-charging feature. That, too, is important because the device needs to rest after a whole day of work. If it takes three hours to charge, it will heat up even more. Fast-charging technology helps the device last longer.
Conclusion
Investing in a good pair of headphones is a good decision for anybody, even more so for people working in the knowledge process outsourcing sector. It makes life easier and work more convenient.